Support

Answers to the questions we get most often about deposits, withdrawals and verification.

Deposits

How do I add money?: Open Deposit to see the bank details for your USD account. Send an ACH or wire transfer from a bank account in your own name. When the funds arrive they are converted to USDC and credited to your wallet.
How long does a deposit take?: ACH transfers typically settle in 1–3 business days. Wires sent before your bank's cut-off usually arrive the same business day. Conversion to USDC happens after the funds settle.
Can someone else send money to my account?: No. Deposits must come from a bank account held in your own name. Third-party deposits are returned to the sending bank.

Which should I use?: ACH is lower cost and suits routine transfers. Wires cost more and settle faster, which suits larger or time-sensitive amounts. Your deposit screen lists the rails your account supports.
What if I send the wrong amount?: The amount that arrives is the amount that is converted. There is no minimum to correct — contact support if you believe a transfer was sent in error.

How do I withdraw to my bank?: Connect a bank account under Banks, then choose Withdraw → Bank Account. You will see the amount, destination and payment rail on a review screen before anything is submitted.
How do I withdraw USDC to my own wallet?: Choose Withdraw → Crypto Wallet, enter the destination address and pick the network. Check the network carefully: funds sent to an address on the wrong network cannot be recovered.

Which networks are supported?: This app issues a USDC wallet on Base by default. Withdrawals can be sent to Base, Ethereum, Polygon or Solana addresses.
Why does my transaction show a hash?: Once the payment is broadcast on-chain, the transaction hash appears on the transaction detail screen. You can use it to look the payment up on a block explorer.

Why do I need to verify my identity?: Financial regulations require us to verify every customer before they can hold a balance or move money. Verification is handled by our banking partner Bridge.
How long does verification take?: Most checks complete within a few minutes. Some are referred for manual review, which can take 1–2 business days. You will see the current status on your dashboard.
My verification was rejected. What now?: Contact support and we will explain what is needed. Some rejections can be resolved by supplying a clearer document or correcting a detail.

What happens when I connect a bank?: Connecting a bank through Plaid confirms the account exists and belongs to you, so it can be used as a withdrawal destination. Connecting an account does not authorise us to pull money from it.
Can I remove a bank account?: Yes. Open Banks and remove the account. Any withdrawal already in flight to that account continues to completion.

My transfer says 'Under review'.: Some transfers are held for a compliance check. This is routine and usually clears within one business day. You do not need to resubmit.
My transfer has been pending for days.: Contact support with the transaction reference from the transaction detail screen and we will trace it with our banking partner.

Why was my payment returned?: Banks return transfers for reasons such as a closed account, a name mismatch, or a rejected debit. Returned funds go back to the wallet or bank they came from.
Will I be charged for a return?: Any fee that applied to the original transfer is shown on the transaction detail screen. Returns are reflected there too.

Monday to Friday, 9am–6pm ET

We reply within 1 business day.

Include the transaction reference from the transaction detail screen so we can trace it quickly.